• Flights departing from an EU Member State, or flights arriving in the EU operated by an EU airline (if you haven’t received compensation in the third country).
• You must have a confirmed reservation and (except in cancellations) present yourself on time for check-in:
  • General: no later than 45 minutes before scheduled departure (or as we have otherwise informed you).
  • Tel Aviv, Beirut, Dubai: check-in closes 60 minutes before departure.
• Ticket must be bought at a fare available to the public. Not applicable to free/reduced fares not available directly or indirectly to the public.

If passengers exceed seats, we will first seek volunteers in exchange for agreed benefits. If not enough volunteers, involuntarily denied passengers are entitled to the Right to Compensation and Right to Care, plus options under Right to Reimbursement or Re-routing.

• Meals and refreshments in reasonable proportion to waiting time.
• If departure is postponed to the next day: hotel accommodation.
• Transport between airport and accommodation.
• Two short calls or two emails.

Not applicable if you choose re-routing at a later date at your convenience, or a refund.

1. Reimbursement (Article 8(1)):
   • Full ticket cost for the unused part(s) and for part(s) already made if they no longer serve your original plan, paid within 7 days by the methods in Article 7(3).
   • Return flight to the first point of departure at the earliest opportunity, if relevant.
2. Re-routing at the earliest opportunity under comparable transport conditions to your final destination.
3. Re-routing at a later date at your convenience (seat availability applies). In this case, meals/hotel/transport costs are at your expense.

If denied boarding (voluntary or involuntary), you retain the rights above plus compensation (where applicable) and care.

Distances measured by great-circle method.

• Denied boarding is justified due to your own fault, health/safety reasons, or missing/insufficient travel documents.
• Extraordinary circumstances that could not have been avoided with all reasonable measures (e.g., political instability, safety/security risks, severe weather, labour disputes, ATC failures/constraints).

Compensation may be paid by bank transfer or, with your signed agreement, in travel vouchers.

• If departure delay is at least 5 hours, you may choose Reimbursement (Article 8(1)(a)).
• If you arrive at your final destination with a delay of > 3 hours, you may be entitled to compensation unless extraordinary circumstances apply.
• No compensation if the delay is due to extraordinary circumstances beyond our control even after reasonable measures.

You have the same rights as above: Reimbursement or Re-routing, Compensation (where applicable), and Care.

No compensation if:

• You were informed ≥ 14 days before departure; or
• Informed 7–14 days before departure and the new flight departs ≤ 2 hours earlier and/or arrives ≤ 4 hours later; or
• Informed < 7 days before departure and the new flight departs ≤ 1 hour earlier and/or arrives ≤ 2 hours later; or
• Cancellation caused by extraordinary circumstances (e.g., political instability, safety/security, severe weather, labour disputes, ATC issues) that could not have been avoided with all reasonable measures.

We may withhold a refund in case of an aircraft change if core Business services (e.g., priority services, meals, lounge access) are still provided.

For transfer passengers (with connections), eligibility for the above rights applies only when your entire journey is booked under a single ticket number with Cyprus Airways.

If you believe you have a valid claim under the above terms, please contact:

If no agreement is reached, you may contact the Cyprus supervisory authority:

A list of competent authorities across the EU is available on Europa.eu.