Special Assistance

Flying with a Disability

Everyone deserves to travel with dignity and comfort. Whether you have reduced mobility, a visual or hearing impairment, or any other disability, we're committed to making your journey with Cyprus Airways as smooth as possible.

Here's what you need to know about our accessibility services and how we support passengers with disabilities.

Before Your Flight

Step 1: Understand Your Support Needs

Think about what assistance you'll need:

• Mobility support (wheelchair, walking aid)
• Visual or hearing assistance
• Medical equipment (guide dog, dialysis supplies)
• Companion care

Step 2: Book Your Flight

How to book:

• Online: www.cyprusairways.com
• Phone: +357 24 00 00 53
• Travel agent

Mention when booking:

• Your disability or reduced mobility status
• Type of assistance needed
• Whether you have a guide dog
• Any medical equipment you're bringing

Step 3: Complete Special Services Form

You must complete a special services application form and submit it at least 48 hours before departure.

Include in your form:

• Your disability or mobility status
• Type of wheelchair (if applicable) – dimensions, weight, battery type
• Whether you have a guide dog
• Any medical support needs
• Your companion's details (if traveling with someone)

How to submit:

• Online: Through the necessary arrangement request on our website
• Phone: +357 24 00 00 53
• At check-in: On the day of travel
• Travel agent: If booking through an agent

Wheelchair Information

Wheelchair Transport

Your wheelchair travels free, in addition to your baggage allowance.

How it works:

• Your wheelchair will be transported in the aircraft baggage compartment.
• You can use your own wheelchair up to the boarding gate (except electric wheelchairs).
• Or check it at the check-in counter – airport staff will provide a wheelchair to bring you to the aircraft.
• Your wheelchair will be returned to you immediately after landing or at baggage claim.

Use of Own Wheelchair

Manual wheelchairs are usually carried free of charge in the hold.

You can normally use your own wheelchair up to the aircraft door or gate (depending on airport facilities).

Our teams will then transfer your wheelchair to the hold and return it upon arrival.

Wheelchair Battery Requirements

Different battery types have different rules:

Non-spill liquid batteries:

• Must be checked in during check-in.
• Will be transported in the aircraft baggage compartment.
• Battery terminal must be disconnected and isolated during transport.
• You must have keys/tools for disconnection.

Lithium-ion batteries:

• Must be checked in as baggage.
• Battery terminal must be protected from short circuit.
• Battery must be securely fastened to the wheelchair.
• If your wheelchair design allows battery removal, you may transport it in the cabin if:
  • Battery capacity does not exceed 300Wh.
  • Battery terminal is protected.
  • Battery is stowed under the seat in front.

Spare batteries:

• Maximum one spare battery (up to 300Wh), or
• Two spare batteries (up to 160Wh each).
• Must be stowed under the seat in front.

Important: Tell check-in staff your wheelchair weight.

Battery-Powered Wheelchairs & Mobility Devices

Safety regulations apply for battery-powered wheelchairs and mobility scooters.

Inform us at least 48 hours before departure.

Provide details of battery type (e.g. dry cell, gel, lithium) and the weight and dimensions of the device.

Some batteries may need to be disconnected or carried in the cabin according to safety rules.

If information is incomplete or not provided in time, carriage of the device may not be possible for safety reasons.

Guide Dogs

Traveling with Your Guide Dog

Your guide dog can travel with you in the aircraft cabin for free.

Requirements:

• Dog must have a certificate confirming special training.
• Dog must be from an organization that is a member of:
  • International Guide Dog Federation (IGDF), or
  • Assistance Dogs International (ADI).

Documentation:

• Before check-in, your guide dog must pass Veterinary Check Service inspection at the departure airport.
• You must present all documents required by Veterinary Services.
• Contact Veterinary Services (Ministry of Agriculture, Rural Development and the Environment) of Cyprus before travel to confirm requirements.

In the airport and cabin:

• Dog must wear a muzzle and leash.
• In the cabin, the dog must be tied to your seat at your feet.

Seriously Ill Passengers & Medical Equipment

If you have an acute or unstable medical condition, or a chronic and stable medical condition, you must receive medical clearance from Cyprus Airways before purchasing your ticket.

Contact our Contact Centre at +357 24 00 00 53 to determine if you need a MEDIF (Medical Information Form) or other medical certificate. Clearance should be received at least 72 hours before departure so we can confirm any personalised care or facilities you may need.

Companion care: Your companion must have everything necessary to care for you, including medications and other items you may need.

Important restrictions:

• Passengers on stretchers cannot be transported.
• No oxygen cylinders can be transported onboard.
• Our company reserves the right to refuse transport for stretcher patients where safety cannot be guaranteed.

When Medical Clearance Is Required

In some situations, we may require a medical certificate or fitness-to-fly form completed by your doctor, for example:

• Recent surgery or hospitalisation.
• Unstable medical conditions (cardiac, respiratory, etc.).
• Need for medical equipment on board.
• Requirement for stretcher transport (where available).

Contact our Contact Centre for current procedures and forms.

Oxygen & Medical Equipment

Personal oxygen bottles and concentrators are subject to safety and approval.

Some devices may be permitted on board if they meet airline and regulator standards.

Advance notification and documentation are required.

For full details on allowed equipment and necessary approvals, please contact our Contact Centre before booking.

Hearing Impairment

You may travel accompanied by a companion or a guide dog, or unaccompanied.

To arrange support:

• Complete the special services form.
• Specify your communication needs.
• Contact us 48 hours before departure.
• Contact center: +357 24 00 00 53.

Visual Impairment

You may travel accompanied by a companion or a guide dog, or unaccompanied.

Guide dog option:

• Your guide dog travels free in the cabin.
• See the “Guide Dogs” section above for requirements.

To arrange support:

• Complete the special services form.
• Specify your needs.
• Contact us 48 hours before departure.
• Contact center: +357 24 00 00 53.

At the Airport

What Happens

Check-in:

• Inform staff of your disability and assistance needs.
• If you have a wheelchair, they'll check it and provide an airport wheelchair if needed.
• Present any medical or veterinary documentation.

Security:

• Security staff are trained to assist passengers with disabilities.
• Inform them of any medical equipment or needs.

Boarding:

• Priority boarding available.
• Staff will assist with boarding procedures.
• If your wheelchair is checked, an airport wheelchair will bring you to the aircraft.

Arrival:

• Priority assistance getting off the aircraft.
• Your wheelchair returned immediately, or at baggage claim with assistance.
• Personal meeting available at destination (airport operators provide this service).

At the Airport (Operator Services)

Airport operators provide free services including:

• Escort and assistance moving within the airport (including check-in, security, customs, baggage claim).
• Provision of wheelchairs for airport movement.
• Interpretation of audio and visual information.
• Assistance boarding and leaving the aircraft (including special elevating machines/ambulifts if needed).
• Escort and assistance carrying personal items onboard.
• Personal meeting by service representatives at the destination airport.
• Temporary wheelchair if your personal wheelchair is delayed, lost, or damaged during transport.
• Assistance with guide dog care and movement.

Onboard Services

The following free services are provided onboard:

• Familiarization with conduct rules and safety information in a form you can understand.
• Assistance stowing your carry-on baggage.

Support available:

• Staff trained to assist passengers with disabilities and reduced mobility.
• Accessible facilities onboard (varies by aircraft).

Contact Information

Questions about traveling with a disability?

Call our Contact Center: +357 24 00 00 53

Website: www.cyprusairways.com

Special Services Form: MEDIF PDF FORM

Important Notes

• Always inform us of your disability and support needs when booking.
• Complete the special services form at least 48 hours before departure.
• Bring all necessary medical documentation.
• Guide dog owners must arrange veterinary certification before travel.
• Wheelchair specifications and weight should be provided at booking.
• Our staff are trained to assist, but your safety is a shared responsibility.

Last updated: November 2025.

This information is based on Cyprus Airways' current policies and is subject to change. Please check the website or contact us for the most current information before booking.